Dubai – Mubasher: Emirates Central Cooling Systems Corporation (Empower) announced a significant increase in online transactions last year.
The world’s largest district cooling services provider recorded over 500,000 e-transactions in 2019, representing a 15% year-on-year (YoY) increase in using the e-payment channels provided to over 100,000 clients through either the company’s system or its strategic partners such as banks and financial institutions.
This comes in line with Empower's efforts to contribute in achieving Dubai Paperless Strategy that strives to turn the Dubai government into a paperless government by December 2021, the company said in a statement on Wednesday.
Registration for district cooling services has witnessed a remarkable growth, reaching a total of 17,833 registrations. Moreover, the company witnessed a 45% increase in the number of visitors to its customer service centers, and a 13% increase in e-mail communications.
The percentage of customers registering in the e-services via company's website and mobile phone service (mPay) also increased by 30%.
Ahmad Bin Shafar, CEO of Empower, said: “We are keen to provide seamless and high-quality services that are in line with the national strategies and the fast-paced technological development in Dubai, to facilitate various transactions and achieve customer satisfaction and happiness.”
“Using smart services plays is key in saving customers time and efforts, while achieving the best standards of living, eliminating bureaucracy and paperwork and the time it takes for waiting and attending,” he added.
